Simplified returns management for everyone.
ITinSell’s returns portal allows you to manage return requests from your tracking pages. With the edition of online return labels, the availability of return procedures, and personalized notifications, your returns management is automated and centralized.
Time saved for your customer service and your recipients.
Your customers are 100% autonomous…
Pre-filled and ready-to-use labels are available on your tracking pages. Your customers are guided and the actions required to make a return are reduced to a minimum.
…your customer service is more efficient…
You don’t want to make the labels available? Be alerted directly when a customer requests a return, edit your label and send it in one click directly from the back-office. You adapt your return policy manually and process requests faster.
A controlled return policy and optimized costs!
Segment your return policy according to geographical criteria, carrier, type of product… You are then able to optimize costs to further improve your return management and overall satisfaction rate.
Tracking page
Customizable tracking with your brand image.
Interactive and scripted tracking frieze.
Tracking available in 15 languages.
Forecasted delivery date.
Geolocation and information about the pickup point.
Tips and procedures to follow during and after delivery.
Address error portal.
Return portal.
Banner ads, cross-selling blocks, retargeting, etc.
Notifications
Notification of the recipient by email and sms on 20 pre-configured events.
Recipient’s reminder on some critical events.
Customization of the sender of SMS notifications.
Customization of email sender with dedicated SMTP configuration.
Unlimited and customizable scenarios by order, shipment type, destination area, period, special event, etc.
Free notification contents allowing conditional text.
Parameterization of notification sending slots (during the day, out of weekend, etc.).
Automatic time zone management.
SMS receipt acknowledgement, feedback in case of wrong number.
Acknowledgement of consultation and clicks on sms, mails and tracking pages.
A/B testing of communication scenarios.
Confirmation and evaluation of delivery.
Predict mode (untracked shipments).
Tracking page for non-tracking shipments.
Setting up alerts for your customer service department based on events, damage declared by a recipient or an evaluation left below an informed threshold.
Reportings
History of client consultations.
History of notifications sent.
Control of the respect of your delivery commitments. Comparison between your announced delivery time and actual time.
