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iTrack โ€“ Tracking in real time

iTrack training – Real-time tracking

In a nutshell

Objective: iTrack – Tracking in real time
Duration: 1/2 day
Format: On-site or remote
Prerequisites: None
Target audience: Management / Customer service
Teaching methods: Session of 6 participants maximum + Internet access + 1 workstation with network and admin rights + 1 pdf printer + Lectures and practical exercises
Evaluation methods: Questionnaire at the end of the course

Training methods

This training is provided by a consultant trainer whose skills have been validated by ITinSell management. It is validated by :

  • – A questionnaire designed to assess the extent to which trainees have assimilated the concepts covered.
    – A sign-in sheet, signed by the trainees and the ITinSell training consultant for each half-day.
    – A questionnaire designed to evaluate performance

Training plan :

  • – Solution overview and benefits
    – Training objectives
    – Connect to the application: presentation of the interface / online help
    Shipment management :
    – Dashboard
    – List of shipments
    – Shipment filters
    – iTrackยฎ parcel record
    – Routing status history
    – Claims management Report
    – Direct access URL, API and integration into your customer account
    – Return portal overview
    – Integrating the returns portal into your customer account (via various APIs, chatbot, etc.)
    – Billing control
    -User management and notification settings
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