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iTrack – Claims management

iTrack training – Claims management

In a nutshell

Objective: Know how to declare, process and track claims in iTrack
Duration: 1/2 day
Format: On-site or remote
Prerequisites: None
Target audience: Management / Customer service
Teaching methods: Sessions with a maximum of 6 participants + Internet access if distance learning + Lectures and practical exercises
Evaluation methods: Questionnaire at the end of the course

Training methods

This training is provided by a consultant trainer whose skills have been validated by ITinSell management. It is validated by :

  • – A questionnaire designed to assess the extent to which trainees have assimilated the concepts covered.
    – A sign-in sheet, signed by the trainees and the ITinSell training consultant for each half-day.
    – A questionnaire designed to evaluate performance

Training plan:

  • – Solution overview and benefits
    – Training objectives
  • View and track claims :
    – Requests (Back Office or parcel file)
    – Carrier responses
    – Follow-up and complaints
    – Document transmission
    – Refund invoices
  • Open a manual claim from the parcel card or tracking page:
    – Damage
    – Spoliation
    – Contestation d’acquis
    – Processing required actions
  • Settings :
    – Manual or automatic sending
    – Carrier mails for iTrack Report
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