Btrust
Btrust training – Communicating
In a nutshell
Objective: Know how to set up and analyze customer communications
Duration: 1/2 day
Format: On-site or remote
Prerequisites: None
Target audience: Management – Marketing – Customer Service
Teaching methods: Sessions with a maximum of 6 participants + Internet access if distance learning + Lectures and practical work.
Evaluation methods: Questionnaire at the end of the course
Training methods
This training is provided by a consultant trainer whose skills have been validated by ITinSell management. It is validated by :
- – A questionnaire designed to assess the extent to which trainees have assimilated the concepts covered.
– A sign-in sheet, signed by the trainees and the ITinSell training consultant for each half-day.
– A questionnaire designed to evaluate performance
Training plan:
- – Solution overview and benefits
– Introduction: general operation of scenarios
– Evaluation management: dashboard / evaluation table
– Reporting: monitoring page consultations / notification history / SLA compliance
– Internal alerts: creation and consultation
– Return portal presentation
– Integrating the feedback portal into the customer account (via various APIs, via a chatbot, etc.)
