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Btrust

Btrust training – Communicating

In a nutshell

Objective: Know how to set up and analyze customer communications
Duration: 1/2 day
Format: On-site or remote
Prerequisites: None
Target audience: Management – Marketing – Customer Service
Teaching methods: Sessions with a maximum of 6 participants + Internet access if distance learning + Lectures and practical work.
Evaluation methods: Questionnaire at the end of the course

Training methods

This training is provided by a consultant trainer whose skills have been validated by ITinSell management. It is validated by :

  • – A questionnaire designed to assess the extent to which trainees have assimilated the concepts covered.
    – A sign-in sheet, signed by the trainees and the ITinSell training consultant for each half-day.
    – A questionnaire designed to evaluate performance

Training plan:

  • – Solution overview and benefits
    – Introduction: general operation of scenarios
    – Evaluation management: dashboard / evaluation table
    – Reporting: monitoring page consultations / notification history / SLA compliance
    – Internal alerts: creation and consultation
    – Return portal presentation
    – Integrating the feedback portal into the customer account (via various APIs, via a chatbot, etc.)
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