Be more responsive than ever.
What can internal alerts do for you?
Optimize the efficiency of your customer service department and be notified in real time of your recipients’ complaints and actions.
What’s in it for you?
Quite simply, you’ll be able to take better care of your customers’ problems, and immediately resolve any delivery anomalies.
What’s more, you can automate and segment the sending of internal alerts
✔ You manage targeted mailing lists based on your organization.
✔ You notify your logistics department, your customer service department, your warehouse managers, your stores…
✔ You can segment your alerts and prioritize according to their zip code, chosen delivery mode (express VS standard VS relay) etc.
✔ Anticipate and create alert campaigns for the most sensitive periods (Christmas, sales…). You’re never caught short again! You save time and you’re efficient for your customers!
Alerts on many quality criteria
✔ Address confirmed
✔ Address corrected
✔ Redelivery choice
✔ Delivery confirmed
✔ Not received
✔ Parcel refused
✔ Damaged parcel
✔ Subtracted goods
✔ Timeliness
✔ Condition of packaging
✔ Quality of packaging
✔ Overall satisfaction
✔ Comments
✔ Return label generated
✔ Damaged package
Tracking page
✔ Customizable tracking with your brand image.
✔ Interactive and scripted tracking frieze.
✔ Tracking available in 11 languages.
✔ Forecasted delivery date.
✔ Geolocation and information about the pickup point.
✔ Tips and procedures to follow during and after delivery.
✔ Address error portal.
✔ Return portal.
✔ Banner ads, cross-selling blocks, retargeting, etc.
Notifications
✔ Notification of the recipient by email and sms on 20 preconfigured events.
✔ Recipient’s reminder on some critical events.
✔ Customization of the sender of SMS notifications.
✔ Customization of mail sender with dedicated SMTP configuration.
✔ Unlimited and customizable scenarios by order, shipment type, destination area, period, special event, etc.
✔ Free notification contents allowing conditional text.
✔ Parameterization of notification sending slots (during the day, out of weekend, etc.).
✔ Automatic time zone management.
✔ SMS receipt acknowledgement, feedback in case of wrong number.
✔ Acknowledgement of consultation and clicks on sms, mails and tracking pages.
✔ A/B testing of communication scenarios.
✔ Confirmation and evaluation of delivery.
✔ Predict mode (untracked shipments).
✔ Tracking page for non-tracking shipments.
✔ Setting up alerts for your customer service department based on events, damage declared by a recipient or an evaluation left below an informed threshold.
Reportings
☑ History of client consultations.
☑ History of notifications sent.
☑ Control of the respect of your delivery commitments. Comparison between your announced delivery time and actual time.
